31Oct

Meet the staff

Simon_Ivett_lowresInterview with Ivett Simon, Executive Receptionist

How long have you worked at the hotel?
Since august 2008, and before that i spent a 6-month training period in the hotel.

Which areas have you worked in, and where are you now?
During training i had the opportunity to glimpse the everyday life of House Keeping and Guest relations. I started at switchboard and reception, and then I was appointed Executive Receptionist.

What are your duties?
I carry out reception duties in the hotel’s Executive lounge, checking guests in and out, as well as Concierge duties. For instance, I recommend and organize programs, arrange sightseeing tours, suggest good restaurants and entertainment.

What was your happiest experience in relation to the
hotel?
There was a very nice young french couple who have regularly stayed with us as guests for many years. When they first came they only knew the basics, “Good morning/Goodbye”, in Hungarian. I met with them frequently during their visits here, and each time they used a few more Hungarian expressions. They really enjoyed chatting in our tongue. the other day they were here again as guests, and the entire check-in procedure was conducted in Hungarian. One of my favourite memories is also connected with them: They came to budapest to celebrate an anniversary, and both wanted to give the other a surprise on this occasion. The lady wished to take her husband to a shooting club, while the gentleman had planned a romantic dinner for his wife on the same evening, and we had to resolve this tangle in such a way that the
surprise organized by both remained a secret to the other until the last moment. they were both very grateful and happy that we had been able to arrange allthis so that the secrets never leaked out!

What do you enjoy doing in your spare time?
In my free time i really like to work in the kitchen. My hobbies include baking and cooking. I enjoy trying out
different national dishes and testing them on my friends, who are more than willing to comply. In this way, I am
also able to spend plenty of time with my friends.

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