17Jan

Meet the staff

Interview with Róbert Bakos Front Office Administrator

bakos_robert_LZ4T3322How long have you worked at the hotel?
Since 21 October 2002.

Which areas have you worked in, and where are you now?
Assistant Bell Captain, from 21 October 2002 – 30 September 2005; Front Office Coordinator, from 1 October 2005 to the present day.

What are your duties?
Basically, carrying out Front Office specialist (managing, filing registration forms-individual reservations etc.) and non-specialist (HR, Finance, stocking-procurement etc.) administration tasks. As well as this, during peak times, when Front Office sections are seriously overloaded, I assist in their work (escorting guests, presenting rooms, arranging room accoutrements, delivering various urgent items, mailing, supervising baggage in the lobby etc.). I frequently have the chance to put my knowledge of Russian into practice, when I can help Russian-speaking guests – who know little or no other foreign languages – in different areas of the hotel (F&B, SPA, etc.).

What was your happiest experience in relation to the hotel?
Not long after the hotel had opened a car arrived for a media event, it ‘parked’, and from within a sultry female voice from an attractive lady in her 40s said, “Good evening, I’m sorry to bother you but could you park my car properly because I am not brilliant at parking.” It was the Hungarian actress Judit Hernádi.

What do you enjoy doing in your spare time?
I like taking long walks and spending my time outside. My favourite leisure occupation is listening to music, not only various light music trends but classical is also an important element. Furthermore, I really like TV documentaries and informative articles.

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